Kenstar — Geyser model KGS15WSP | |||||
I had purchased a 15 ltr geyser model KGS15WSP from Kenstar thru flipcart on 11/07/16. Within three months, its tank started leaking and a complaint was lodged vide no. THA[protected] to the customer care of Kenstar. It took 21 days to replace the tank by Kenstar as on 31/10/2016 and that too after repeatedly following with them. However the same leakage problem cropped up again within a fewmonths and complaint was lodged vide no. THA[protected] . HOWEVER, there was no response till 16/03/17 . When I enquired about, I was informed later that complaint has been cancelled as on 30/04/17 as the house was foundlocked. A fresh complaint no. THA[protected] WAS GIVEN. However, even after 5 days, there is no response. Further, I suspect it as a manufacturing deffect, as it seems tank is unable to withstand the weight of 15 ltr water and starts leaking with in few months of installation. Was this information helpful? | |||||
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Kenstar customer support has been notified about the posted complaint. | |||||
 9 Comments | |||||
Comments
No action has been taken till now. My follow up mail to [protected]@vgmail.in could not be delivered as their server is not rceiving any mail.
Dear Raja7171,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Customer Support Team
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Customer Support Team
Dear Ranjeet Saluja,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Kenstar Customer Support Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Kenstar Customer Support Team
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Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Customer Support Team