Kenstar — geyser not working

My name is amit kulshrestha. We purchased kenstar water heater (Moder no. Kgs25w5m-gde sr. No. A[protected], through amazone under order no.[protected] dated 18th nov'17.

Pls be noted that from the beginning of purchase of this product, we were quite dissatisfied with this product because water heater was leaking and water comes out from heater. We have made many complaints to your customer care dept. Under the reference no. Gur[protected] & gur[protected] and it has been serviced but problem was not resolved. Even though, service representative has taken our water heater for repair and service for almost 4 month but when we got it back, water heater was still leaking and due to this leakage we faced heavy damages to our walls too.

Its been long time for us to chase your customer service department but our problem is still remain the same. Since, this product is under warranty and we request you to pls immediately take action and get us replace with new model. We appreciate if you consider our complaint. We look forward to hear from your end on high priority. If you need any further detail or information from our end, pls do let us know.