[Resolved] Kenstar — issue not resolved more than 45 days

 
2 Reviews
Thane, Maharashtra, India
 Sophie1985 on Oct 11, 2018
Hi team,

It is sad to bring notice that your service team is very bad.

I have a kenstar split ac bought from amazon last year august. And now facing issue in it.
The compressor is vibrating vigourously and with lots of noise eventually it cannot be used.

I have been following up with kenstar call over call.
Being tired after august month i again called in september and raised new ticket.

Ticket no:

Dear customer your reference no is mum[protected] pl give response code r75209, if receive call within 1 hr. For annual maintainance click www.vgservice.co.in

I got contacts of 3-4 service man below is list

Mum[protected] will be serviced by nandakumar[protected], svc point [protected] provide scode s66331 only if satisfactory job done, appt dt-27/09/18, 5:00pm

Addition to above 2 phone number i have 2 more all shared by your service desk team.

And also senior branch head person number but all in vain

[protected]

No one recieves the call. I am really tired of this dirty situation now.

Can you please get the issue resolved?

Thanks
[protected]
Complaint marked as Resolved Sep 17, 2019
they are failure they wont do anything

Complaint Status


[Oct 12, 2018] Kenstar customer support has been notified about the posted complaint.
Updated by Sophie1985, Oct 12, 2018
Model no Kenstar KSZ33.WS1-MDA Split AC (1 Ton, 3 Star Rating, White, Aluminium)
Updated by Sophie1985, Sep 17, 2019
kenstar is failure
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Mene kenstar me kai bar complain ki par koi reveiw nhi he pehle jesa cooling suddnly bn ho gya he ekdum vahiyat services he me sugest krta tha sbko par now not or iske servic center me se b koi jwab nhi aa rha

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    Kenstar - issue not resolved more than 45 days