Kenstar — kenstar cooler doesn't work after 2nd day of purchase

Address:

Hyderabad, Andhra Pradesh, 500049

I have purchased kenstar ice cool with remote on may 2nd 2018 at bajaj electronics miyapur location. From day 2 we observed that cooler stops suddenly though power is on. After few minutes motor gets heat and we power off for an hour after which it starts working again.

When called the local service number it was obvious that they are playing an announcement that all executives are busy and request us to send an email or sms. I have sent sms 5 times and only once i got a call and from last two weeks i am waiting for technician to visit which never happened. Technician promised me 4 times that he will visit on particular day and time and he again keeps his phone switched off.

I have realized that decision of buying kenstar product was wrong. Service is pathetic. Brand like kenstar should at least take time in checking there customer service and support rather busy in selling product to vendors and customers. I will not hesitate to give piece of advise to any one around me to not buy kenstar products any more.

I am at-least expecting kenstar to involve and send technician to repair.