Kenstar — poor after sales service of kenstar air coolers at hyderabad

Address:

Hyderabad, Andhra Pradesh

I have purchased kenstar air cooler one year ago at Bajaj Electronics, Hyderabad. This time the pump stopped working and I have lodged a complaint with customer care department with great difficulty since it took lot of time to get connected. Anyhow the complaint is registered. I got a message the technician will attend next day with all details of time and mobile no. When I have contacted the technician at the appointed time he said that he had no information and asked me to forward the message received by me. When I contacted the customer care no their reply was so careless, that I have to wait till the technician calls and I am not supposed call them. I am very sorry for the irresponsibile attitude of customer care department and customer after sales service. I felt very bad for the wrong choice of buying Kenstar cooler and I did not expect such a shabby treatment of its customers.