Kenstar — Service charge levied for product under warranty

Hi I have purchased kenstar air cooler on 24th May 2020 and I took service for product on 29th March 2021 so it's still under warranty and no charges should be taken from customer since product is still under warranty however still 413 Rs. Charged from me as service charges. Please look into it as soon as possible since this can't be expected from company.
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