Kenstar — very bad service geyser complaint given on 2nd october till date mot resolved in warranty period

Nov 21, 2018

Updated by Ankushbinny Mere dwara jaipur customer service kenstar head ko call kiya and service point supervisor arjun kumar saini sei bhi baat ki magar yeh sab 1 mahine sei time pas kar rahe hai... Inko mssg kar kar call kar kar thsk gaya aur kenstar customer centre[protected] par call kartein hai yoh waha boltein hai ki inse baat kato... Seriosuly pithetic customer service from an brand which i beleive needs to be out of the india market if these sort things happening to customers...

Please let me know how to get route from consumer court and louge and case for all and on company who are least bothered to solve the comolaint.

Nov 23, 2018

Updated by Ankushbinny consumer complaints logo
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Water Heaters & GeysersKenstar very bad service geyser complaint given on 2nd october till date mot resolved in warranty period
Kenstar — very bad service geyser complaint given on 2nd october till date mot resolved in warranty period

2 Reviews
An Ankushbinny on Nov 21, 2018
Mark as Resolved

Hi team.

I purchased 6 litre kenstar gyser. I registered complaint on 2nd october and till date its not resolved. Touchbased with rajasthan head mr. Kishan and supervisor mr. Arjun saini. They told me that tank and assembly will get replace. But its still pending and might warranty will get pass on because the complaint is pending from last 1.5 month.
Tried to call mr. Azar the no rcvd frm customer care. Everyone is just making fun of customer service and having fun. My complaint no which was closed without visit which i reopened by me again is JAI[protected]. Team this is an puthetic experience which i am rcvng till date. Please let me know if you or your team can do anything. Or if there is any responsible person available who understands the meaning and pain of customer.
Else i have to knock door of consumer court with all recordings which was happened from 2nd october.
Hope to see positive response from so called branded company.

Regards.
Ankush


Complaint Status
[Nov 22, 2018]
Kenstar customer support has been notified about the posted complaint.
Updated by Ankushbinny, Nov 21, 2018

Mere dwara jaipur customer service kenstar head ko call kiya and service point supervisor arjun kumar saini sei bhi baat ki magar yeh sab 1 mahine sei time pas kar rahe hai... Inko mssg kar kar call kar kar thsk gaya aur kenstar customer centre[protected] par call kartein hai yoh waha boltein hai ki inse baat kato... Seriosuly pithetic customer service from an brand which i beleive needs to be out of the india market if these sort things happening to customers...

Please let me know how to get route from consumer court and louge and case for all and on company who are least bothered to solve the comolaint.

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Complaint comments 1 Comment Updated: Nov 23, 2018
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Comments
An Ankushbinny
0 minutes ago


Its solved now... Thanks for the help. But just to share that the product quality of gyser body is very poor.

Abhi 1 saal bhi nahi hua aut kitchen kei gyser body ki paint ki papdiya nikal rahi hai... So bad quality of product.

Kenstar gyser this time is very bad quality... And isko solve karne ka koi bhi dhani dhori nahi hai.

Ankush