[Resolved] Kent — bug entering water purifier

Sumanatangirala

Address:	Flat no. 302 park view avenue apartments,BSP colony, 500018
Website:	Www.kent.co.in

We have bought kent pearl water purifier so 4mnths back but from last 1week we observe bugs entering to the purifier and raised a ticket with kent with which they are very negligent amd visits the house observes the water purifier and says "we cannot explain how. Bugs can come in but it can enter from anywhere" very casual approach from the service executive which is not expected from a reputed firm like kent. Again today we have seen a bug entered the kent. Pics attached for your reference. I doubt if they have installed a defective peice or they were worried to replace the coils in the purifier as they have to replace the same with no charges as it's in warranty. This is not what for we have expended 13000/-

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Apr 23, 2020

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2020

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We have forwarded your case id[protected] to our service team. Please reach-out to us if you need further assistance.

Regards,
Team Kent