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[Resolved]  Kent — bug entering water purifier

We have bought kent pearl water purifier so 4mnths back but from last 1week we observe bugs entering to the purifier and raised a ticket with kent with which they are very negligent amd visits the house observes the water purifier and says "we cannot explain how. Bugs can come in but it can enter from anywhere" very casual approach from the service executive which is not expected from a reputed firm like kent. Again today we have seen a bug entered the kent. Pics attached for your reference. I doubt if they have installed a defective peice or they were worried to replace the coils in the purifier as they have to replace the same with no charges as it's in warranty. This is not what for we have expended 13000/-
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Complaint marked as Resolved Apr 23, 2020

Complaint Status


[Mar 19, 2020] Kent RO customer support has been notified about the posted complaint.
Verified Support
Kent RO Customer Care's response Mar 19, 2020
Dear Sir,

We sincerely regret the inconvenience you have faced. We have forwarded your case id[protected] to our service team. Please reach-out to us if you need further assistance.

Regards,
Team Kent
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    +91 92 7891 2345
    +91 12 0307 5075
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    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
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