ADVERTISEMENT

[Resolved]  Kent — bug entering water purifier

We have bought kent pearl water purifier so 4mnths back but from last 1week we observe bugs entering to the purifier and raised a ticket with kent with which they are very negligent amd visits the house observes the water purifier and says "we cannot explain how. Bugs can come in but it can enter from anywhere" very casual approach from the service executive which is not expected from a reputed firm like kent. Again today we have seen a bug entered the kent. Pics attached for your reference. I doubt if they have installed a defective peice or they were worried to replace the coils in the purifier as they have to replace the same with no charges as it's in warranty. This is not what for we have expended 13000/-
Was this information helpful?
No (0)
Yes (0)
Apr 23, 2020
Complaint marked as Resolved 
Mar 19, 2020

Complaint Status

Kent RO customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2020
Kent RO Customer Care's response
Dear Sir,

We sincerely regret the inconvenience you have faced. We have forwarded your case id[protected] to our service team. Please reach-out to us if you need further assistance.

Regards,
Team Kent
Complaint comments  Add a CommentShareTweet
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    Kent RO
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    2652
    Pending
    367
    Resolved
    1687
    Kent RO Phone
    +91 92 7891 2345
    +91 12 0307 5075
    Kent RO Address
    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
    View Full Information
    ADVERTISEMENT