[Resolved]  Kent RO — AMC Expiration Date Incorrectly Updated (Short by 3 Months)

Address:

KENT RO Systems Ltd. E 6,7 & 8, Sector-59 Noida 201309, Uttar Pradesh, India

This is regarding Kent RO Water purifier Grand installed at our place for the last over 10+ years. The registered mobile number is [protected]. The machine is registered in my brother's name - Late Mr. Shiv Shankar Seth.
An AMC was bought vide cash receipt no. 1456770 on 20th May 2019 for 1 year from 20/05/2019 to 19/05/2020.
The AMC was renewed for another year on 21st Jan 2020, vide cash receipt number 1627926, when an engineer had visited for a service call.
It seems the company had erroneously put the AMC expiration date as 19/02/2020 in their system.
So, although there were still 4+ months left on the existing AMC, we agreed for renewal of the AMC as the service engineer told us that its about to expire in a month and he would be happy to renew it then.
Later when we checked the old AMC receipt (no. 1456770) we realized the mistake and called Kent Customer Service.
They spent sometime to verify the details and agreed to correct the expiration date to what it should be, ie, 19/05/2021.
Since then a number of customer service calls have been made to request a correction but the expiration date in their system remains 19/Feb/2021.
They agree to correct but never do.
They seem to be just deceiving the us and continue to indulge in fraudulent practice.
Please help.

Thanks.
Nukesh Seth
Mob[protected]