[Resolved] Kent RO — Asking for payment even if the machine under AMC

Amarsamsung

from Uttiramerur, Tamil Nadu

Address:	Pune, Maharashtra, 411028
Website:	www.kent.co.in

I have raised a service request - [protected] on 27th March. I got a message that no service charge will be applicable since the machine is under AMC. Today, I got the call from a technician - Amol ([protected]). He said that I would have to pay service charge since the AMC is not done with his Agency. Is this a joke? AMC is done with the company and not with the Agency. I want a strict action against Kent and want my AMC money back.

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Apr 29, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2017

Kent RO Customer Care's response Dear Sir,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent