[Resolved]  Kent RO — case id:[protected]

Address:600021

Why case is rejected still the issue not fixed. I'm following up the kent customer care for the last 2 weeks and not at all responding good. On friday, i escalated and no response. And on saturday, i escalated for second time and no response. On sunday, when i called, i am told that i will receive call back on monday 10 am but i did not receive it. When i checked the case id:[protected], it is shown as 'rejected'.

Why kent customer care is going on worst now. Parts are also not in good condition. When mechanist came on morning, pump working fine for 2 hours and then get repaired and again mechanist came and told that pump needs to be replaced and it charges around 2500. I don't know why it is happening so. Please escalate it to higher level and reopen the case id[protected]
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Jul 21, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2018
Kent RO Customer Care's response
Dear Mr.Babu,

We sincerely regret the inconvenience faced by you. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent
Complaint comments 

Comments

Replacement of ro membrane, kent ro is in warranty period. i have submitted the RO membrane in the kent office nagpur.There id some leakage in the RO membrane

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