Kent RO — cheated by vendor raindrop services bangalore

S.J. Nair

from Bengaluru, Karnataka

Address:

Electronic City, 560100

We engaged rain drop services for a paid servicing in august 2019 for servicing kent ro grand. For an issue with the sediment filter, the serviceman mentioned the previously installed parts are out of warranty and replaced all three filters. They mentioned there is a warranty of 6 months for the new filters. On october 1st the parts stopped working and we called them again. The service man came and checked the parts. Mentioned the filter will be replaced free of cost and they will come the next day since he did not have stock. It sounded fishy but we agreed.

Since that day we are not able to reach any of the specified numbers of the agency. When we call we can know that they are purposefully just picking the receiver and ending the call. Attached is the bill for the recent servicing.

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Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in. You may also call us at +91-[protected].

Regards,
Team Kent

Verified Support

Oct 21, 2019

Kent RO Customer Care's response Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

Nov 11, 2019

Updated by S.J. Nair how do i know the mail id to share details: [protected]@kent.co.in