[Resolved] Kent RO — cheating the public

[Resolved] Kent RO — cheating the public

T tej razdan from Delhi, Delhi

I purchased a kent excel ro on 05/4/16.in july 16 its membrane got burst and was replaced by the company without any payment. Amc was done on 7/4/17. Now on 25/7/17 ro started alarming and the purified water stopped kent technician told me that all filters and membrane is to be replaced costing 4500/-. When i resisted he told that still the membrane is to be replaced. I was having no water to drink so i was forced to pay rs 2750/-. The company has set a device in the ro so that after one year the alarm will be raised and the water will stop and the customer will be forced to pay for the filters. It is a case of cheating +1 photos Was this information helpful? No (0) Yes (0)
Sep 17, 2017 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Jul 27, 2017 Kent RO Customer Care's response Dear Sir, we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly. Warm Regards, Team Kent Verified Support Aug 16, 2017 Kent RO Customer Care's response Dear Sir, as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance. Warm Regards, Team Kent
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