[Resolved]  Kent RO — Complaint against[protected]

After service request, pune Kent vendor ( wagholi) had sent their engineer to to fix the alarm problem. First at all that engineer forced me to change the memron ( cost 2700).
1.Changes the different filter, again alarm of my filter continue.
2. Changed memron, again filter sound is continuing.
3. He said that after changing the memron, if the alarm sound continues, will replace with your old memron.
4. Now at end, he started saying, i have opened the seal of memron(new filter), so can't revert.
4. I stand with our discussion, and ask to replace with old one.
5. Multiple call from wagholi Kent vendor, and it look like he was harassing as I am outsider.
6. Finally he replaced with old one. But again started forcing me to change the switch board.
7. I disagree with him, as my board was working fine.
8. Then he again started to force me that price of normal filter is 600rs., However I have already enquired that price is ₹550.
9. Visiting charge is ₹380, and he forced me for ₹400, and collect the same amount.

10 .Finally they covered my Kent filter with throwing all small blue lock for pipe.

11. would like to say Thank you Kent for the great service, and your great vendor.
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May 22, 2022
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2022
Kent RO Customer Care's response
Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
Verified Support
Apr 17, 2022
Kent RO Customer Care's response
Dear Customer, as we have tried to connect with you but not getting any response. Please share your alternate contact number via private message or at [protected]@kent.co.in so that we can connect with you soon. Regards, Team Kent
Complaint comments 

Comments

Your wagholi agency, pune called me today 11 Apr 2022.
There is no satisfactory answer.
You please do let me know, and please that is harassment, not convenience...
If visiting charge is ₹300, why they force me to pay ₹400, bill has already I submitted to you, where they charged ₹400.

What the action Kent is going to take against that lead who continuosly guide to technician on phone and ask to do so.

I need action on this.

Thank you.
Hmm,
Now from today 17 Apr 2022, my filter is not starting.
₹100 still not transferred to me as you have taken 400, in place of 300.

Can you please send the other technician, but please no wagholi agency's technician.

Thank you.

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