[Resolved]  Kent RO — complaint against kent ro service

Hi,
I am disgusted as well as upset at the state of affairs that we, as customers have to go through when it comes to servicing our kent ro.
We have a kent ro supreme mineral ro. As its servicing was pending, we looked up on google for the customer care number and that’s where the problem started. There are so many links on the first page of google that it’s very easy for anyone to lose their way. Normally, when you google a brand’s customer care number, it’s right there on top, but since kent has not bothered to optimise its online presence, people like us usually fall right in the lap of fraud service centres. We got trapped into one such ploy.
We have just moved into our new home, we thought of servicing our machine and unfortunately clicked on a self-claimed kent authorised centre and called on [protected]. We also checked out their website that could easily pass of as genuine kent ro website (Link: http://www.kent-ro-service-center.online/)
The lady on the apex customer care line confirmed that they are kent ro authorized service partner and the technician would reach us within two hours. There will be 300 rs service charges plus parts extra. Upon confirmation, we booked our service request.
When the technician arrived, we asked whether he is from kent ro. Upon confirmation, we allowed him to work on our filter. The technician measured the tds for both kent and ground water and projected the picture that the tds is too high and that it would not come down unless we change the whole filter and membrane set that would cost us rs 4, 500. He also insisted that no matter what, any membrane over a year old has to be changed. When we didn’t entertain his suggestions, he got furious and didn't do the servicing properly and even refused to clean the tank. It was only we took him to task that he reluctantly agreed to do so.
We had a really bitter experience. The technician not only just did a bad job but also looked more interested in selling the amc schemes and kept insisting on changing the parts. Finally we decided to change the filters (Both inline carbon & sediment) for which he charged us rs 1500/- this included 300 as his service charge and rs 200 as his visitation charges. Please note, there was no mentioning of extra 200 rs during the customer care call.
When he left, we noticed apex service centre on far right corner on the receipt that he handed to us. We decided to call on the same number again to fix a follow through visit since we were not satisfied with the technician has done the job correctly and wanted to book a complaint. When we demanded for the complaint no. Apex team lied that we would get it through an sms and disconnected, when we try to call back, they blocked our cell number. So started interacting over whatsapp and requested them to send better technician to confirm whether tds is configured correctly.
Now, since we were convinced that we have fallen prey to a fraudster, we found out kent ro official helpline which we got after carefully wading through the sea of fraud links, all claiming to be the authorised centres of kent.
The customer care executive informed us that there is no authorised center listed with them by the name of apex. We were shaken to the core as by this time we were not even sure if the parts the previous technician installed were genuine. So requested them to send the official technician to review the whole thing.
The official kent technician, after checking our machine, corrected the tds and confirmed that there is no need to change the membrane. When we told him the story he warned us against the fraud centres as he has himself seen so many innocent customers falling prey to these fraudulent companies. The technician also charged us his standard visitation charges, rs 300/-

So we have spent 1800/- rs for a simple 1300/- work and wasted too much time struggling with apex and kent teams.
Address of the vendor and website:
Apex service center
3/133, lalita park
Laxmi nagar, delhi 110092
http://www.kent-ro-service-center.online/