[Resolved] Kent RO — complaint for service

Sp@2

from New Delhi, Delhi

Address:

122010

Hi
This complain is against the ro dealer livesafe solutions. I think you are ruinning your reputation by giving them ro dealership as they are not fit for these kind of services you must cancel there dealership, otherwise i am sending a legal notice to the company of not providing service once they have taken rs.6000 cash on the name of amc.
Since diwali i am calling them regularly on call centre number the lady who is sitting there does not know anything how to talk and how to take the complain once she hears the word amc the voice goes down and then there is no response to the call. I called up the owner of livesafe solutions mr. Gaurav at least four five times he always assured me that the technician will be there for sure, but now it's almost from diwali to new year but no sign of technician. (October to december)

I am unable to understand how do you give your dealerships to such kind of agencies and once given you don't even check what the hell they are doing.
If this complaint is not met and not answered then the consequences will be beared by all.

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Jan 22, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Kent RO Customer Care's response Dear Ms.Shivani,

As per telephonic discussion that We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

Dec 23, 2017

Updated by Sp@2 intSearch
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https://www.consumercomplaints.in › Kent RO › Kent Ro — complaint for service
Kent Ro — complaint for service

1 Review
Sp [protected]@2 on Dec 21, 2017
Mark as Resolved
Phone/Mobile Number: [protected]

Hi
This complain is against the ro dealer livesafe solutions. I think you are ruinning your reputation by giving them ro dealership as they are not fit for these kind of services you must cancel there dealership, otherwise i am sending a legal notice to the company of not providing service once they have taken rs.6000 cash on the name of amc.
Since diwali i am calling them regularly on call centre number the lady who is sitting there does not know anything how to talk and how to take the complain once she hears the word amc the voice goes down and then there is no response to the call. I called up the owner of livesafe solutions mr. Gaurav at least four five times he always assured me that the technician will be there for sure, but now it's almost from diwali to new year but no sign of technician. (October to december)

I am unable to understand how do you give your dealerships to such kind of agencies and once given you don't even check what the hell they are doing.
If this complaint is not met and not answered then the consequences will be beared by all.

Complaint Status
[Dec 21, 2017] Kent RO customer support has been notified about the posted complaint.
Kent RO Customer Care's response, Dec 22, 2017
Dear Ms.Shivani,

As per telephonic discussion that We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

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Complaint comments 0 Comments Updated: Dec 22, 2017
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Sp [protected]@2
1 minutes ago

Hi
Thank you for responding to my complain, your said technian as he says I am from Kent direct came to check the condition of the RO after seeing he gives me a bill of 4500 if I go with the services .which I did not agree to after that Kent officials Mr ajay rana ( GENUINE OR NOT DONT KNOW)gives me a deal that we will give you 10 percent discount on your services, Now Is this a support Kent team is providing me against that fraud LIVESAFE SOLUTIONS, or should I take it as a bribe which you are offering me to just be quite as said by Mr.ajay ki maam kuch nahin honeh waala bahut logon ne try kar liya.kisi ke 8000 gaye toh kisi ke 7000.
So this means you all know about this racket is run by LIVESAFE SOLUTIONS and you people rather taking a stand with all those victims you are offering discounts ..Great !!!

But I am not one of them why will I pay, when I have already paid my hard earned money of amount 6000 for services .
Please keep your discount with you, If Kent team really want to be a support then cancel that person's dealership or at least Kent team can put pressure on him to give services .

Otherwise thank you, will handle it myself

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Comments

Sp@2

from New Delhi, Delhi

Hi
Thank you for responding to my complain, your said technian as he says I am from Kent direct came to check the condition of the RO after seeing he gives me a bill of 4500 if I go with the services .which I did not agree to after that Kent officials Mr ajay rana ( GENUINE OR NOT DONT KNOW)gives me a deal that we will give you 10 percent discount on your services, Now Is this a support Kent team is providing me against that fraud LIVESAFE SOLUTIONS, or should I take it as a bribe which you are offering me to just be quite as said by Mr.ajay ki maam kuch nahin honeh waala bahut logon ne try kar liya.kisi ke 8000 gaye toh kisi ke 7000.
So this means you all know about this racket is run by LIVESAFE SOLUTIONS and you people rather taking a stand with all those victims you are offering discounts ..Great !!!

But I am not one of them why will I pay, when I have already paid my hard earned money of amount 6000 for services .
Please keep your discount with you, If Kent team really want to be a support then cancel that person's dealership or at least Kent team can put pressure on him to give services .

Otherwise thank you, will handle it myself .