[Resolved] Kent RO — customer complaint ignorance

Ankita Haldar

from Delhi, Delhi

Address:

743144

To whom so ever may concern,

This is to raise a complain against kent ro service. I have raised a complain regarding my ro which needs a repair service on 7th oct 2019 but the company is not sending anyone to fix the problem.
I have called on the customer care three times. Each time, i am speaking to a new person who is just responsible to pass on the message to the other department and keeping the call on hold for 15 minutes. No engineer has been appointed yet to resolve the issue.

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Nov 21, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

Kent RO Customer Care's response Dear Ma'am,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in. You may also call us at +91-[protected].

Regards,
Team Kent

Verified Support

Oct 21, 2019

Kent RO Customer Care's response Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent