[Resolved]  Kent RO — deceived by kent service provider for replacement of ro membrane

Address:431131

Dear sir madam,

My name is nandkumar mundhe and i am living in majalgaon (Pin 431131) taluka of beed district (Maharashtra). I have replaced my kent ro membrane and the replacement date was 5th may 2018 and the the service provider assured the three months guarantee regarding the replacement of ro membrane. But on 3rd july i have called him for same problem i. E. Filter was not working then the boy who came to visit told me that the membrane is not working. So i called the service provider regarding the guarantee but he is denying for replacement. For last time he charged me membrane cost+300+300 and 250 total=3350 rupees not given any proof of those replacements by saying that your request was registered and we have mentioned the company regarding replacements. So there is no such provision to give you a receipt. So please help me urgently.
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Aug 11, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2018
Kent RO Customer Care's response
Dear Mr.Nandkumar,

We are sorry for the unpleasant experience you had. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent
Verified Support
Jul 11, 2018
Kent RO Customer Care's response
Dear Mr.Nandkumar,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent
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