Kent RO — Deceived by service representative

Address:

W-29, Shah Faisal Colony, Upper Soura, Srinagar-190020

I procure Kent Maxx water purifier from Amazon delivered on 06/05/2021.Next day (07/05/2021) technican from service centre namely Lateef came to my home for installation of the machine. He insisted me to install prefilter also although I told him that we don't need it as water from this side is pure with TDS>80-85.But he insisted and kept a prefilter without installation in my home and told that it is Kent original and will install it next day. On the name of Kent company, he took Rs1400/-as cost of prefilter by saying that it is original kent.He also opened one central nut of the kent machine and not reinstalled it back with the plea that company has wrongly/unnecessarily installed it as otherwise it's sensor does not work. I failed to understand his explanation against a reputed kent Ro company. I confirmed the prefilter brand which ke kept in my house on the same day from an expert. He told me that it is duplicate and costs not more than Rs300-350. I immediately called the kent representative/ service centre of Srinagar on M. No:[protected] and lady attended my call and assured that they will pick it up and return my money by next day. From 08/05/2021, I am daily approaching them to pay me Rs1400. 00 but except assurances by committing to pay today/tomorrow is not fulfilled so far, which compels me to lodge a complaint. Although I warned them to lodge the complaint against them but turned to deaf ears.Let me say that such black sheros in the name of kent are maligning the reputation of Kent company and is unfortunate if kent authority shall not take action against these evil elements. I talked to the technican namely Lateef also on his M. No:- [protected] and also via chatting in WhatsApp which I am attaching. You can yourself judge the deceitful approach of duo ie, Lateef and lady from Service Centre representing the capital District Srinagar. I am a respectable person and has been humiliated by said duo. It is strongly recommended to show door to such evil elements to maintain the repo of your company. My Amazon Bill invoice No. is DEL2-842880 Dated:-01/05/2021(Invoice is enclosed) . Hope an early action is initiated to pay back my amount of Rs1400. 00 and suitable action will be initiated against corrupt duo. Call recording of above duo from 8/5/21 till 15/5/21 are also with but it's format is not attaching with this complaint.You mail ID may plz be communicated on my personal mail ID:[protected]@gmail.com, I will send all call recording and you will come to know about these fraudulents.Let me be very clear that if my genuine grievance is not immediately resolved I have no option but to approach Mr. Mahesh Gupta, Hon'ble Chairman Kent and also to go to any extent for justice. My registered Mobile No:-[protected]
Regards.
Muzaffar Jan Bazaz
W-29, Shah Faisal Colony, Upper Soura
Srinagar, -190020, Kashmir, J&K
Mobile:-[protected], [protected]