[Resolved] Kent RO — Defective products being sold

gautammodi

Address:	Ranga Reddy, Andhra Pradesh, 500084
Website:	kent.co.in

I had brought one kent water purifier on October 2016 from Flipkart. Since the day it has been installed there is some problem or the other in the machine. At first instance, few parts were missing from new machine and in a weeks time few more parts stopped functioning. IN span of last 3 months, the technician has come around 12-15 times to repair the machine.

I have been sold a defective product and when I complained to Kent they said they cannot replace my machine. PURE INTENTION TO HARASS CUSTOMER AND MAKE MONEY POST WARRANTY period.

I was using kent since last 8 years but never such problem happened to that machine.

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Feb 15, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Kent RO Customer Care's response Dear Mr.Modi,

we deeply regret the inconvenience caused. We tried to contact you several times on your given number but call was not responded, may you busy that time. Please provide your alternate contact number at [protected]@kent.co.in We will get in touch with you at the earliest.

Warm Regards,
Team Kent