[Resolved] Kent RO — Delivery and Installation problems

[Resolved] Kent RO — Delivery and Installation problems

J Janakiraman Sundarraman from Powai, Maharashtra

Hello, I bought a KENT water softener system for washing machine through the KENT online shopping portal. Other than the order confirmation email from the portal, I got no follow up from Kent regarding delivery nor installation. After multiple tries to reach the online sales, I finally got the product delivered. Now I had to call KENT again to open a Service request for installation. What is appalling is absolute carelessness of KENT sales and service team. Apparently the customer service can’t get any information from Sales regarding order. I had to give them all of my information again.. how could a company have such broken process and still run a business? Shame on KENT. This is my last time with this crappy company. J.Sundarraman Was this information helpful? No (0) Yes (0)
Aug 11, 2021 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Dec 08, 2020 Kent RO Customer Care's response Dear Customer, apologies for the inconvenience. we have shared the same with our concerned team. We will contact you soon. Regards, Team Kent
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Janakiraman Sundarraman

from Powai, Maharashtra

Hello,
At least 4 different people have called me so far, saying they are from Kent. But, all they do is raise a complaint call and then close it. I have sent email with pictures of damaged parts to kent onlineshop as per directions of customer support rep. I have also sent invoice copy with pictures to multiple service people who are claiming as Kent technicians. Yet, nothing has been done so far..

Please.. someone come and take this piece of crap product from my house and repay my money. I am done with this.

J.Sundarraman

Kent RO Customer Care's response, Dec 15, 2020

Verified Support

Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent