Kent RO customer support has been notified about the posted complaint. Verified Support Aug 16, 2019 Kent RO Customer Care's response Dear Sir,
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in. You may also call us at +91-[protected].
Regards,
Team Kent
Aug 20, 2019 Updated by erpardeep07 Till date no resolution
Verified Support Aug 20, 2019 Kent RO Customer Care's response Dear Sir,
We apologies for the inconvenience caused to you. Please share your contact details via direct message or at [protected]@kent.co.in so that we can get in touch with you shortly. Alternatively, you can contact us at +91-[protected].
Regards,
Team Kent
Verified Support Aug 21, 2019 Kent RO Customer Care's response Dear Sir,
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards,
Team Kent
Aug 23, 2019 Updated by erpardeep07 Till date no resolution provided. Where i have to contact.Kindly provide details.Details sent on dtd 20.08.2019 were protected and phone number not visible. Screenshot attached where can be seen that number of kent was protected.
Verified Support Aug 23, 2019 Kent RO Customer Care's response Dear Sir,
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
Regards,
Team Kent
Verified Support Aug 25, 2019 Kent RO Customer Care's response Dear Sir,
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards,
Team Kent
Aug 25, 2019 Updated by erpardeep07 Admin of consumer complaint, May pl look into the matter. As KENT had NOT RESOLVed THE ISSUE AND without resolving the issue, closing the complaint. No call being received from Kent to me and neither shared contact where I have to contact.
Verified Support Aug 26, 2019 Kent RO Customer Care's response Dear Sir,
We apologies for the inconvenience caused to you. Your complaint is under process. Kindly cooperate with us. We will revert shortly.
Regards,
Team Kent
Aug 26, 2019 Updated by erpardeep07 I think Kent representatives are not interested in resolving the issue.
A call received from Mr anshul :- +91 [protected] but no resolution provided by them.
Verified Support Aug 26, 2019 Kent RO Customer Care's response Dear Sir,
We would like to inform you that, your concern has been already forwarded, request you to wait for some time, it will shortly rectify.
Regards,
Team Kent
Aug 27, 2019 Updated by erpardeep07 After several complaint, Kent is not interested in resolving the issue and haven't mentioned how dirt water tank reached water tank and why tank was not cleaned by Kent representatives during earlier service visits.
Admin of consumer complaint, May pl take suitable action against KENT.
Verified Support Aug 29, 2019 Kent RO Customer Care's response Dear Sir,
We are sorry for your disappointment. We are a 100% customer oriented company and this is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest.
Regards,
Team Kent
Sep 06, 2019 Updated by erpardeep07 Till date, issue not resolved.
Admin May pl see and take necessary action against KENT.
Verified Support Sep 07, 2019 Kent RO Customer Care's response Dear Sir,
We apologies for the inconvenience caused to you. We request you to kindly allow us for some more time in order to resolve your issue.
Regards,
Team Kent
Sep 07, 2019 Updated by erpardeep07 Kindly clear the deadline /time line in which Kent will resolve the issue.Its already one month old issue.
Sep 17, 2019 Updated by erpardeep07 Admin, May please action against the KENT. TILL DATE ISSUE NOT RESOLVED.
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We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent