Kent RO — False advertisement of 1 year warranty [Kent RO]

Kent RO — False advertisement of 1 year warranty [Kent RO]

P pruthviraj1991

We have taken kent Grand and it has been around 11 months. And the water purifier has stopped working. On calling upon service, he said that carbon filter and sediment filter has been spoilt and it has 6 months warranty only. He asked me to read terms and conditions in the Kent RO on the warranty card. And yes its mentioned in terms and conditions that 1-year warranty is applicable on only a few parts and few parts its 6 months only. On checking the label on amazon or any website it tells that it is a warranty for 1 year. And on the warranty card also it says 1-year warranty. And I don't see any * mark on the advertisement for mentioning any terms and conditions. Its pure misleading customers with the information in the advertisement +2 photos Was this information helpful? No (0) Yes (0)
Kent RO customer support has been notified about the posted complaint. Verified Support Oct 07, 2020 Kent RO Customer Care's response Dear customer, we are sorry for your disappointment. We are a 100% customer oriented company and this is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest.Regards, Team Kent. Oct 08, 2020 Updated by pruthviraj1991 Hi, this is on my inlaws kent RO, the registered mobile number is [protected]
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