[Resolved]  Kent RO — faulty part installed by service advisor.

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

On March 2018, the membrane of the RO that is installed at my home got replaced after 1.5years of installation.

However, the part is said to be replaced after 1 year of service but in my case it got damaged in just 3.5 months.

Now, even after paying the AMC of Rs 2000/- yearly I am feeling like cheated as the customer care is asking for Rs 2800/- for the replacement of the part.

Note: This year, I have already paid more than Rs 7000/- for the parts and AMC and still I am not getting my RO fixed.
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Aug 13, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2018
Kent RO Customer Care's response
Dear Mr.Chandan,

we deeply regret the inconvenience caused. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent
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