[Resolved] Kent RO — faulty product and bad service

sajeel gupta

from Mumbai, Maharashtra

Address:

Sangam bldg, opp s. K. Patil hospital, daftary road, malad east, mumbai 97, Mumbai City, Maharashtra, 400097

I have purchased kent purifier last year for 15k but the product is faulty. Again and again it stops working n in 1 yr i have spent 2000 rs. Again it is not working. I am really bugged with this and moreover kent people are not giving me extended warranty for 3 yrs which they had provided me earlier. They say that i have purchased the same from other place and not from kent. I don't understand warranty is on product na so how does it matter if i have purchased locally and not directly from kent. I have a product of kent only na.

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Apr 14, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Kent RO Customer Care's response Dear Sir/Ma'am,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority.Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Mar 14, 2019

Kent RO Customer Care's response Dear Sir,

As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards
Team Kent