[Resolved] Kent RO — filter not working and tank leakage.

Rudolph John Lepcha

from Gobardanga, West Bengal

Address:

Glenburn TEa Esate, Singritam, Darjeeling., 734101

We have two ro filtration systems by kent installed in our two kitchen which are for domestic usage. The one under warranty has a tank leakage and the filter requires a change. And the other is just filter change. It's been two weeks that we've been facing this problem which is of great inconvenience as we have regular guests. This is very urgent. Kindly address this issue on an immediate basis.

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Nov 21, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2019

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible.We tried to contact you on your given mobile number but call was not responded. Please provide us your alternate contact number and machine serial number at [protected]@kent.co.in so that we can contact you shortly.

Regards,
Team Kent

Verified Support

Oct 21, 2019

Kent RO Customer Care's response Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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Comments

esha Magalur

from Delhi, Delhi

It is one of the worst system I've ever seen, it's service has cost us around 2 lakhs in past 8 years . Very frequently the Kent stops working and it charges us a lot

Kent RO Customer Care's response, Oct 15, 2019

Verified Support

Dear Ma'am,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.

Regards,
Team Kent