[Resolved] Kent RO — Filter not working from last days
F
Flavorsofmumbai Maria
from Vasai-Virar, Maharashtra
Address:
Pune, Maharashtra, 411040
Website:
www.kent.co.in/Contacts-Us-Customer-Care
Really Pathetic service have called twice but no engineer has bothered to call or come to repair the filter. Out family is without water from last 3 days. Just chatting with online kent water exec and she updated i have cancelled the request. How can some one cancel the request without me asking them to do it. Really customer service sucks, you guys take liberal amount of money while buying kent filters?? what happens to the service its so third class quality. Now preeti is again raising the request that means wait for 3 days more without water. Also the request number for call center was[protected]. Second time when i called i didnt get any sms post call and that lady cancelled my request dont know why???
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Feb 10, 2017
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2017
Kent RO Customer Care's response Dear Ms.Maria,
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm regards,
Team Kent
Verified Support
Jan 09, 2017
Kent RO Customer Care's response Dear Ms.Maria,
as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.
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