[Resolved] Kent Ro — filter size reduced from the one found while buying
T.T.Gowrishankar on Jan 13, 2019
The machine stopped working. I approached the francaise mr. Arun of omr road chennai. He replaced all the filters and also ro system. The machine worked only for one year. The ro system is to be replaced once in two years as per your statement. I also find that instead of 10 inches only 8 inches filters fitted in a loose fashion without the clips. Can you please explain the deficiency in services in not providing correct size. Also the fast floe filter could not be fixed. I am not happy with the filters provided as the flow will be reduced if you use the 8 inches ro and filters. My mob. No [protected]. Request you to replace the ro, and two other filters of size 10 inches to mount them properly
Complaint marked as Resolved Jan 21, 2019
complaint not resolved at all they claim that the franchaise had taken the job on their own
[Jan 13, 2019] Kent RO customer support has been notified about the posted complaint.
Verified SupportKent RO Customer Care's response, Jan 13, 2019
We sincerely regret the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern.
Verified SupportKent RO Customer Care's response, Jan 15, 2019
your complaint is under process. Kindly cooperate with us. We will revert shortly.
Verified SupportKent RO Customer Care's response, Jan 18, 2019
As per feedback received from our service team your concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.
Verified SupportKent RO Customer Care's response, Jan 21, 2019
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Our service team will get in touch with you shortly with an update on this concern.
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