[Resolved]  Kent RO — fraud kent water purifier

Address:Nellore, Andhra Pradesh, 524001
Website:Kent.co.in

Fraud Kent complaint number: 42681, Recently we have purchased Kent water purifiers Garnd Plus and I raised service request through online and next day service agent came and installed machine and also I requested service agent to install prefilter as well, they installed prefilter and took 900rs and extra 100rs for our satisfaction. After some time I have received message from Kent saying prefilter cost 700rs. We trusted Kent but Kent is not actually following values. Kent service people are doing fraud and took 200rs extra. It has been proved through Kent Nellore service manager via call center. And Kent agent even not giving bill for Kent original product if I know before purchasing product I was stopped purchasing. We were in conference with agent he was talking very impolite manner.

I am not yet all satisfied with your service and it’s worst. Please return me my amount by taking action on service center
Request number[protected]. Please find screen shot for more details

Recently Kent service guys are calling me and talking very rude and they have to pay me 10000 for cheating customer and unprofessional behaviour, wasting my time, and cheating government without providing bills for parts and products which are sold by service centers
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Jan 2, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Nov 30, 2018
Kent RO Customer Care's response
Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Warm regards,
Team Kent
Complaint comments 

Comments

Fraud service is the best service they give. It is not Kent RO customer service, it is fraud customer service. I want to give minus one (-1) star.
Kent RO Customer Care's response, Sep 8, 2019
Verified Support
Dear Sir,

We sincerely regret the inconvenience you have faced. Please allow us to make it upto you as we believe in complete customer satisfaction. You can share your details via private message or at [email protected]. Alternatively, you can contact us at +91-9278912345.

Regards,
Team Kent
Kent RO Customer Care's response, Sep 11, 2019
Verified Support
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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