Address: | 560100 | Website: | www.universalpurewatersolutions.com |
I submitted a complaint regarding my Kent Grand Plus water filter that I purchased just 2 months ago, as it was not filtering water.I logged the complaint with Universal Pure Water Solutions Kent dealer from whom we purchased it. On second day of logging complaint a technician was sent to check and he reported on analysis that, the RO element was faulty and will have to be replaced with a new one. Since the product is still under warranty it will be replaced free of cost and he said it would be replaced the next day. On the next day we were unable to contact the same technician and another guy was sent instead. This guy just bypassed the filter by removed the ro element and hit it with a chappathi roller stick(We were at office and only aged parents were there at home who were unaware about the details) and simply washed out the blockage and replaced it. On enquiring why the RO element is not replaced with a new one, he simply said that nothing needs to be replaced.Additionally in the process he also broke and damaged the filter box which was not noticed at that time.
Now the water is simply flowing freely without getting filtered at all, and all we get through the outlet is pipe water as it is.
Please take stringent action as soon as possible this is like blatantly fooling consumers and cheating them of their money.(Rs.18000/-),
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Warning:
But whoever comes for the repair makes sure you take the photo of the water purifier before repair and stay remain with the mechanic till he fit the parts and closely watch what he is doing. To change our attention he'll say, do you have cloth or screw driver which i forgot to bring. i am sure if you do not take AMC he'll create a problem in purifier later we need to depend on them. At last it is not a rocket science inside the purifier. Make sure you watch and stay with them. I'll escalate this matter to Kent let us see what they says, but i'll not let the same mechanic to my home.
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards,
Team Kent