[Resolved]  Kent RO — fraudulent service by universal pure water solutions kent dealer

Address:560100
Website:www.universalpurewatersolutions.com

I submitted a complaint regarding my Kent Grand Plus water filter that I purchased just 2 months ago, as it was not filtering water.I logged the complaint with Universal Pure Water Solutions Kent dealer from whom we purchased it. On second day of logging complaint a technician was sent to check and he reported on analysis that, the RO element was faulty and will have to be replaced with a new one. Since the product is still under warranty it will be replaced free of cost and he said it would be replaced the next day. On the next day we were unable to contact the same technician and another guy was sent instead. This guy just bypassed the filter by removed the ro element and hit it with a chappathi roller stick(We were at office and only aged parents were there at home who were unaware about the details) and simply washed out the blockage and replaced it. On enquiring why the RO element is not replaced with a new one, he simply said that nothing needs to be replaced.Additionally in the process he also broke and damaged the filter box which was not noticed at that time.
Now the water is simply flowing freely without getting filtered at all, and all we get through the outlet is pipe water as it is.

Please take stringent action as soon as possible this is like blatantly fooling consumers and cheating them of their money.(Rs.18000/-),
+4 photos
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Jul 16, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2018
Kent RO Customer Care's response
Dear Sir/madam,

we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent
Verified Support
Jun 15, 2018
Kent RO Customer Care's response
Dear Madam,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm regards,
Team Kent
Complaint comments 

Comments

I'd bought Kent Pearl water purifier a year back from Universal Pure Water Solutions. Last week the mechanic called with great interest saying your yearly service, then he came and replaced the filters then started selling the AMC details. After the replacemente the filter is leaking itself since the purifer cabinet is tightly closed so any leakage which stagnate water inside the purifier and the water vaporize can break the electronic circuit. I've called the mechanic and 'Universal Pure Water Solution' as usual not picking up the call. Also i noticed that he removed the low pressure connection cable and short the cable, so that during low pressure water pump put more efforts to pump gradually breaks it. The idea behind this kind of work is if the low pressure control not working then it will affect the pump and later break itself. So i have to call them for repair because i did not taken the AMC from them as he had persuade me for the AMC during the filter change, but i did not taken. I am not saying do not take AMC.
Warning:
But whoever comes for the repair makes sure you take the photo of the water purifier before repair and stay remain with the mechanic till he fit the parts and closely watch what he is doing. To change our attention he'll say, do you have cloth or screw driver which i forgot to bring. i am sure if you do not take AMC he'll create a problem in purifier later we need to depend on them. At last it is not a rocket science inside the purifier. Make sure you watch and stay with them. I'll escalate this matter to Kent let us see what they says, but i'll not let the same mechanic to my home.
Kent RO Customer Care's response, Oct 15, 2019
Verified Support
Dear Sir/Ma'am,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.

Regards,
Team Kent
Kent RO Customer Care's response, Oct 21, 2019
Verified Support
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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