[Resolved] Kent RO — Highly Disappointed with the Service Team

Ramkrrish.r

Aug 18, 2021

Address:

Chennai

This is regarding the KENT RO purifier we are using for close to 4 years now. We changed the RO Membrane on 22nd April 2021. However, in less than 3 months, the quality & taste of the water got changed. So, I had raised the request with the service agent. Though they responded, the solution never arrived. They put me to a service engineer and the same happened. I raised a service request with customer care and for an unknown reason, the appointment was cancelled without mentioning the proper reason.
Is this the way, they serve the customer's query?
Highly disappointed.

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Sep 23, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2021

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent.