[Resolved] Kent RO — huge maintenance cost

saurabh kavathekar

from Bengaluru, Karnataka

Address:

560066

I am surprised how high the maintenance cost is for my kent ro water purifier. There was a whistle like electronic sound for which i registered service request. The technician (Sent from some 3rd party agency) told me that filter needs to be changed and the cost is rs. 5500 + visiting charges 300.

I was baffled hearing this huge cost. I quickly searched kent website and found that filter costs rs. 200 to 500! Then i asked why 5500? He now said because membrane also needs to be changed. And all 3 filter to be changed! What? From filter to be changed to like all parts to be changed???!!!

I checked rate list and found that membrane plus 3 filters should be still rs. 4000.. I was not convinced with why 5500 so didn't get work done and sent him back!

Kent guys are like looting us!

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Aug 29, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

Verified Support

Jul 29, 2019

Kent RO Customer Care's response Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent