[Resolved]  Kent RO — I am complaining about vtech appliances vadodara (amc)

Address:

Vadodara, Gujarat

I have taken Rs. 14000 AMC from VTech appliances who operates from Vasna Vadodara as authorised Kent RO dealer. I had complained the VTech team about Kent RO not working. After multiple follow-up’s one person came today and changed the filter and candel of RO installed.
He asked me to sign two paper one is the receipt from VTech which reflects the components changed, another is the pink card that the person got from his service Center.
I signed the receipt which lists three components changed. Then the mechanic asked me to sign his pink card. The pink card wasn’t signed earlier. I asked him why haven’t you got it signed before when the previous services were given. He said not required at that time. You just sign at the big box. I told him I will sign in the box which says customer signature with date of service and components changed mentioned in the same row. He spoke loudly and tried to intimidate me. He the called up his manager Mr. Robin who said he is the service head in VTech. Mr. Robin also asked me to sign in the box Which is at the top left of the pink card. I told him the same thing that I will sign in the column where it is mentioned customer signature. He started yelling and rudely talking to me. He said if you don’t sign that box we will not send our mechanic for service from next time. Now you do what you want.
I would like to bring this to notice to Kent Ro team, such behaviour and denying of service from your service provider is completely unacceptable. I will take this to consumer court. How can he deny service after taking full payment of RS. 14, 000/- for AMC.
I request you kindly look into it and respond ASAP. This is not the first time I am facing problem with VTech team. There have been multiple incidents but today they have crossed line.
Now I am forced to take this matter to consumer court in the name KentRO.
Service engineer who came, his name was Irfan.