[Resolved] Kent RO — installation not done since 10 days past

chhathilal

from Chandigarh, Chandigarh

Address:	277204
Website:	KENT RO MACHINE FOR INSTALATION

I requested to install the new kent ro machine at my house in district ballia uttar pradesh pin 277204. I contacted my times to customer care. They told me tat ro machine has been installed on 13 apr 2018 but i am so sorry to say that it has not been installed till today 24 apr 2018. Today (22 apr 2018) i spoken to muskan (Customer care) at 1108 hrs. Today again the same thinks has been told by customer care person that :sir you have to wait for 12 to 24 hrs it will be installed"

Now i want to know that if you are unable to install the machine then how can you give service or repair.
Lastly i request you again if you are not able to provide service or repair then tell me how to return the kent ro machine.

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May 31, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

Verified Support

Apr 25, 2018

Kent RO Customer Care's response Dear Sir,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent