[Resolved]  Kent RO — Irresponsible servicing

Address:700159

Hi,

I have been using company named expert services for more than a year now for amc purposes for a kent super+ ro+uf water purifier. Recently their services are highly unsatisfactory, the issues either haven't been solved or new issues are showing up. The motor they replaced for a damaged one, is loud and cranky and seems to have a mind of its own, starting and stopping when it pleases. These issues were brought to their notice last time, but the service they provided last month didn't solve the issues. They promised to replace the motor next day, i am still waiting on their promises. It is really frustrating to call each and every week for the same issues that should have been solved long ago.

I hope some one will take notice of my complaint and take appropriate measure.
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Jan 1, 2017
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2016
Kent RO Customer Care's response
Dear Sir/Madam,

We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent
Complaint comments 

Comments

On my service call a technician was sent to address the issue of power by Om Enterprises on 25th Oct 2016.I requested the technician to check if the related part was in order since my machine was under warranty period.
On 15th Nov 2016, my machine stopped functioning and I asked to pay Rs. 3000.
Kent RO Customer Care's response, Nov 24, 2016
Verified Support
Dear Sir/Madam,

we deeply regret the inconvenience caused. Please share your contact details with us at [email protected]. We will get in touch with you at the earliest.

Warm regards,
Team Kent

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