Apr 26, 2022 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Mar 14, 2022 Updated by Rajesh Annamalai I Have filed 2 complaint, both are resolved, without any resolution, the ticket has been closed. Now the machine is not working, they are asking for Rs 4000 for the parts, which is approximately 1/4 of the cost of the machine. Just now Rs 1000 has been charged. Please provide 50 % refund or increase the full warranty to 4 years or take back the machine, which is useless for me now...
Verified Support Mar 16, 2022 Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
Mar 16, 2022 Updated by Rajesh Annamalai How long should I wait. Please type the resolution in this ticket itself... Do or Die … What step you are going to take, If nothing mention it in this ticket itself, … Please mention the resolution date...
Mar 16, 2022 Updated by Rajesh Annamalai I have given all the inputs in mail & tickets itself... waiting for resolution...
Verified Support Mar 17, 2022 Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. We have shared the same with our concerned team. We will contact you soon. Regards, Team Kent
Verified Support Mar 19, 2022 Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent
Mar 19, 2022 Updated by Rajesh Annamalai With respect my complaint, You didn't do nothing from your Side. Great Job... The Technician told we don't do anything, with respect to the compliant..
Verified Support Mar 21, 2022 Kent RO Customer Care's response Dear Customer, as we have tried to connect with you but didn't get any response. Please share your alternate contact number at [protected]@kent.co.in so that we can connect with you soon. Regards, Team Kent
Mar 21, 2022 Updated by Rajesh Annamalai Machine cost is around Rs 16, 000, not even crossed 2 years / why you are asking for Rs 4000 just for 3 parts. Please answer this & close the request.
Verified Support Mar 21, 2022 Kent RO Customer Care's response Dear Customer, we've been updated by our team that your ticket has been closed. Thank you for your support. Regards, Team Kent
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