[Resolved] Kent RO — kent grand plus stopped working within a month of purchase

Supriya Kijakkar Hemanth

from Bengaluru, Karnataka

Address:

560103

I bought kent grand plus last month, october 2018. But since 3 days the purifier is not switching on. I have been calling customer care twice a day since it happened. But i get only one response saying technician will visit within 24hours but no one turns up. I am again buying bisleri water can after spending 15k on this useless purifier. And it worked hardly for a month. Such a horrible customer service kent has. I never thought this is so worst company. I better had bought zero b, they have far better customer support.

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Nov 15, 2018

Complaint marked as Resolved

I had to follow up with customer executive everyday with 3-4 calls. When I told customer executive to transfer call to senior person in charge it got escalated and resolved. So for almost 4 days I didn't get any help. Posting the issue in consumer complaints also helped me get their attention into the issue

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Kent RO Customer Care's response Dear Madam,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Warm regards,
Team Kent

Verified Support

Nov 15, 2018

Kent RO Customer Care's response Dear Madam,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm regards,
Team Kent

Nov 15, 2018

Updated by Supriya Kijakkar Hemanth Yes the issue is resolved after 4 days of registering complaint. I had to make daily 3-4 calls to customer care and finally when I forced customer executive to transfer call to senior staff issue got escalated and fixed. But we want better customer service.