[Resolved] Kent RO — kent grand plus - water purifier fraud case by service provider - part-ii

Jugal Mohapatra

from Delhi, Delhi

Address:

403802

Dear team,

Our kent ro machine purchased online and installed on dtd: 23.09.2017 (Warranty).

We received one massage in our register mobile on 07.06.2018.

Quote:
Dear customer,
Your request[protected] is registered with us & will be attended in 48 hrs. Your machine is under warranty. No service charge will be applicable. Please wait for authorised engineer detail sms. Track status and create new service requests from url https://tinyurl.com/kenturl11.
Kent
Unquote:

Mr. Manoj tech ([protected]) come on 11.06.18 and done the job by fixing old candle (Which was with us). But he charged us rs.350, even though it is free service (Msg from kent on above). But he said you purchase from on line, your number is not register with us, so you have to charge. We discussed the matter with his boss, and paid. He the tech said if it is free then we return back. After 20 to 25 days passed for his repair. He did not call us or visit our home to return the amount. (Attached bill - written on bill third party service maechel).

What kind of service provider appointed by kent co, kent company should revise this.

Thanks,
Sujata mohapatra
[protected]
Vasco, goa

+2 photos

Was this information helpful?

No (0)

Yes (1)

Aug 7, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2018

Kent RO Customer Care's response Dear Madam,

We are sorry for the unpleasant experience you had. We are looking into it with a promise to resolve this quickly.

Warm regards,
Team Kent

Aug 24, 2018

Updated by Jugal Mohapatra The case is not solved yet(as on 24.08.18);
How they dare to post this.
How Kent RO resolved without consulting with me/us.

Aug 24, 2018

Updated by Jugal Mohapatra Rs, 350 returned by Pranim Co.
Jugal Mohapatra