[Resolved]  Kent RO — kent grand plus - water purifier fraud case by the local service provider

Address:

403802

1) Our Kent RO machine purchased online and installed on dtd:23.09.2017 (warranty) by the local service provider M/s. Anton Enterprises, rep/tech Mr. Ajay.

2) Same person from Anton Ent again called our house approx. after 8 month from our purchase date on dtd.07.06.18 and said I am coming for free servicing/ check-up. We let him come. After checking the rep/tech said due to muddy water parts need to change. Four items replace charges Rs.2000. After we thought and then agreed. The rep/tech changed and taken the amount (attached his bill). We observed he had done it very fast and after finish he did not wait Kent water come out. Quickly went away from our house showing some cause. After sometime that Kent starts overflow water from outside. Immediately we call the tech who did not pick-up phone. Again and again we tried, after 30/40 minute he said I reached far away, I could not come now, but definitely come tomorrow. Hence forth tech did not attended our call even that madam (sitting in office) did not attend our call. Then we booked complain at service centre.

3) After 3 days new tech come (Pranim & Co) and said one part broken and some duplicate/ other company cartridge fixed inside the purifier. Tech said, It is (your) our mistake that when alarm comes then only you replace / call tech with proper complain. But how we know it any one should teach us. We just believe the tech word.

From above, it is observed that this is a group fraud case of Anton Enterprises, one madam sitting at the head office (whom that person called for reference), she also assisted in this case. If authorized service provider gives like this service then customer whom to belief.

It is requested to Kent Company should arrest that person/company for taking Rs.2000 illegally cheating to their customer also providing duplicate parts. Now my original Kent gone mess so Kent Co should provide us/me a new set purifier since it is done by Kent persons only.

Attached:
1) Anton Enterprises bill : Rs.2000 dtd. 07.06.18
2) New kent person bill Pranim & Co : Rs.350 dtd.11.06.18
3) Our invoice : Rs.15400+Rs.769 dtd.23.09.17
Our purchase order No.: OD[protected] DTD:23.09.17 – KENT GRAND PLUS litre 8L RO. Under warranty.

Note: M/s. ANTON ENTERPRISES, Verna, Margao, South Goa, Goa 403731 (address got from internet) representative Mr. Ajay mobile no. [protected], one lady operator from this office Mobile No. [protected] (may be owner different person) all should be punished.

Thanks, Sujata Mohapatra,
[protected] / [protected]
Vasco, Goa 403802.