[Resolved]  Kent RO — Kent prime (tc) r.O. Not working properly from purchasing date

Dec 26, 2016

Updated by NITESH SINGHAL2015 DEAR SIR
FOR YOUR KIND INFORMATION I PURCHASED KENT PRIME (TC) MINERAL R.O. AS ON DATED 20/05/2016 VIDE INVOICE NO:- S[protected] WITH SERIAL NO:- KR[protected] BUT THE R.O. IS NOT WORKING PROPERLY FROM THE DATE OF PURCHASE TO TILL NOW I COMPLAINT MANY TIMES TO CUSTOMER CARE THAT R.O. IS NOT WORKING NO WATER OUTPUT THEN THE COMPANY SEND ENGINEERS TO CHECK IT THAN THEY CLEAN IT EACH TIME BUT AFTER SOME DAYS THE PROBLEM IS SAME, AT LAST THE ENGINEER SAID ME THAT TO INSTALL PRE- CLEANER IN MY R.O. THAN I SAID TO HIM THAT MY WATER COMES FROM MUNICIPAL SUPPLY FROM AN OVERHEAD TANK THAN WHY I INSTALL THE PRE-CLEANER WHEREAS THE KENT RO COMPANY RECOMMENDATION IS THAT NO PRE FILTER INSTALLATION IS REQUIRED IF WATER COMES FROM MUNICIPAL OVERHEAD TANK WHICH PROOF IN WRITTEN BY THE KENT IN HAND, SO NOW I AM VERY DEPRESSED WITH THE KENT R.O.
SO I REQUEST YOU PLEASE TAKE NECESSARY ACTION FOR THE SAME AS SOON AS POSSIBLE.
THANKS
RAJESH SINGHAL
T-45 INDIRA COLONY
NARELA DELHI 110040
[protected]

Dec 26, 2016

Updated by NITESH SINGHAL2015 RESPECTED SIR
FOR YOUR KIND INFORMATION YOUR ENGINEER VISITED OUR HOME TODAY AFTER CHECKING R.O. HE TOLD ME AGAIN THAT TO INSTALL PRECLEANER IN R.O. AS THE R.O. OF YOUR COMPANY CANNOT PROVIDE THE FULL SERVICE TO CLEAN THE WATER, THAN I SEE HIM ANOTHER R.O. MACHINE IN MY NEIGHBOR WHICH WORK VERY GOOD THAN KENT R.O. THAN HE TOLD ME THAT THE MY NEIGHBOR R.O. IS ANOTHER COMPANY SO IT WILL WORK COMPLETELY BUT THE R.O. OF KENT COMPANY CANNOT PERFORM THE FULL WORK AT THE SAME WATER THAN I TALKED WITH YOUR COMPANY MANAGER MR VIMAL AT [protected] AND TOLD HIM ALL THE THINGS BUT HE ALSO REFUSED TO DO ANYTHING AGAINST THE SAME AND CAN NOT TAKE ANY ACTION AGAINST THE SAME.

SO THE PROBLEM IN THE KENT R.O. SYSTEM AND I AM NOT READY TO INSTALL ANY PRE-CLEANER AND THE R.O. MACHINE IS CORRUPT, SO I AM NOT SATISFY WITH THE SERVICE AND PRODUCT OF YOUR COMPANY AND IF YOUR COMPANY DON'T TAKE ANY ACTION WITHIN 4-5 DAYS THAN I WILL TAKE A LEGAL ACTION AGAINST YOUR COMPANY AND YOUR COMPANY WILL LIABLE FOR ALL KIND OF EXPENSES RELATED TO ALL THIS PROCEDURE.

THANKS
WITH WARM REGARDS
RAJESH SINGHAL

Dec 26, 2016

Updated by NITESH SINGHAL2015 RESPECTED SIR
FOR YOUR KIND INFORMATION YOUR ENGINEER VISITED OUR HOME TODAY AFTER CHECKING R.O. HE TOLD ME AGAIN THAT TO INSTALL PRECLEANER IN R.O. AS THE R.O. OF YOUR COMPANY CANNOT PROVIDE THE FULL SERVICE TO CLEAN THE WATER, THAN I SEE HIM ANOTHER R.O. MACHINE IN MY NEIGHBOR WHICH WORK VERY GOOD THAN KENT R.O. THAN HE TOLD ME THAT THE MY NEIGHBOR R.O. IS ANOTHER COMPANY SO IT WILL WORK COMPLETELY BUT THE R.O. OF KENT COMPANY CANNOT PERFORM THE FULL WORK AT THE SAME WATER THAN I TALKED WITH YOUR COMPANY MANAGER MR VIMAL AT [protected] AND TOLD HIM ALL THE THINGS BUT HE ALSO REFUSED TO DO ANYTHING AGAINST THE SAME AND CAN NOT TAKE ANY ACTION AGAINST THE SAME.

SO THE PROBLEM IN THE KENT R.O. SYSTEM AND I AM NOT READY TO INSTALL ANY PRE-CLEANER, SO I AM NOT SATISFY WITH THE SERVICE AND PRODUCT OF YOUR COMPANY AND IF YOUR COMPANY DON'T TAKE ANY ACTION WITHIN 4-5 DAYS THAN I WILL TAKE A LEGAL ACTION AGAINST YOUR COMPANY AND YOUR COMPANY WILL LIABLE FOR ALL KIND OF EXPENSES RELATED TO ALL THIS PROCEDURE.

THANKS
WITH WARM REGARDS
RAJESH SINGHAL

Dec 27, 2016

Updated by NITESH SINGHAL2015 RESPECTED SIR
NO ANY ACTION TAKEN BY KENT AGAINST THE R.O. TILL NOW AND NO ANY ONE CONTACT ME TILL NOW AGAINST THE SAME.

THANKS
REGARDS
RAJESH SINGHAL

Dec 28, 2016

Updated by NITESH SINGHAL2015 RESPECTED SIR
FOR YOUR KIND INFORMATION NO ANY ACTION TAKEN BY THE KENT COMPANY AGAINST MY KENT R.O. TILL NOW, SO I REQUEST YOU PLEASE TAKE NECESSARY ACTION AGAINST THE SAME AS SOON AS POSSIBLE.

THANKS
WITH WARM REGARDS
RAJESH SINGHAL
[protected]

Dec 29, 2016

Updated by NITESH SINGHAL2015 RESPECTED SIR
FOR YOUR KIND INFORMATION NO ANY ACTION TAKEN BY THE KENT COMPANY AGAINST MY KENT R.O. TILL NOW, SO I REQUEST YOU PLEASE TAKE NECESSARY ACTION AGAINST THE SAME AS SOON AS POSSIBLE.

THANKS
WITH WARM REGARDS
RAJESH SINGHAL
[protected]

Dec 31, 2016

Updated by NITESH SINGHAL2015 no any action taken by kent against defected r.o. till now

Jan 03, 2017

Updated by NITESH SINGHAL2015 RESPECTED SIR
FOR YOUR KIND INFORMATION NO ANY ACTION TAKEN BY KENT AGAINST THE DEFECTED R.O. TILL NOW AND NO ANY ONE TRY TO CONTACT ME ANYTIME TO SOLVE THE PROBLEM, SO REQUEST YOU AGAIN PLEASE TAKE NECESSARY ACTION FOR THE SAME AND I WANT TO TAKE A LEGAL ACTION AGAINST THE COMPANY IMMEDIATELY SO I REQUEST YOU PLEASE SUGGEST ME SOON

THANKS
REGARDS
RAJESH SINGHAL

Feb 09, 2017

Updated by NITESH SINGHAL2015 RESPECTED SIR
THE COMPLAINT OS AGAIN CREATED ABOUT THE NOT WORKING OF KENT R.O. NOT OUTPUT OF WATER FROM YESTERDAY, SO NOW I AM TOTALLY DEPRESSED WITH TH E PRODUCTS OF KENT AND SERVICE OF KENT MY PRODUCT HAS MANUFACTURING DEFECT BUT COMPANY IS NOT LISTENING ANYTHING AND DONT DO ANY THING ABOUT TO SOLVE THE PROBLEM PERMANANTLY, SO I REQUEST YOU PLEASE GIVE ME THE PERMANANT SOLUTION OTHERWISE THIS TIME CONFIRM I WILL TAKE A LEGAL ACTION AGAINST KENT R.O. COMPANY AND THE COMPANY WILL BE LIABLE FOR ALL KIND OF EXPENSES RELATED TO THE SAME
THANKS
REGARDS
RAJESH SINGHAL
T-45 INDIRA COLONY NARELA
DELHI 110040
[protected]