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Kent RO

[Resolved]  Kent RO — kent ro - maintenance service

Address:New Delhi, New Delhi, Delhi, 110062

I have called kent customer care for service of my kent maxx ro of replacing my sediment filter and carbon filter the technician came on 15/4/2019to change the cartiages but he has not done is work properly and infact installation of the filters from the engineer was not done properly with no knowledge of equipment and fixing filter and now i’m not getting water since last 15days when he wrongly installed the filters their work and behavior was not satisfactory and they usually charges unnecessary amounts from customers and fools them. Im mentioning the technician name who came to my house for filter change (Shasikant). And now i again called customer care to yersterday to send the technician again to my house so that the problem will fixed as soon as possible but till now no response has came this kind of behaviour usually let down the company name its my highly request to senior officials to look into this matters
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May 27, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2019
Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. We tried to contact you on your given mobile number but call was not responded. Please provide us your registered contact number or service case id at [protected]@kent.co.in. You may also call us at +91-[protected].

Regards,
Team Kent
Verified Support
Apr 26, 2019
Kent RO Customer Care's response Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards
Team Kent
Complaint comments 
2 Comments

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Comments

I had purchased kent on 16 feb 2016.Kent is the worst product that I have brought.every few months it has some problem or the other and everytime you have to pay[protected] Rs.They do not give us the whole information.They are just fooling us.
Reply
Kent RO Customer Care's response, Apr 24, 2019
Verified Support
Dear Sir/Ma'am,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at [email protected]. Alternatively, you can contact us at +91-9278912345.

Regards,
Team Kent
Kent RO Customer Care's response, Apr 26, 2019
Verified Support
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards
Team Kent
I have change many parts of ro system in duration of one year from purchase date. I have recently check ro machine by service man tds level is very high after filteration around 200 this is very harmful For my family health
Reply
Kent RO Customer Care's response, Apr 30, 2019
Verified Support
Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.

Regards,
Team Kent
Kent RO Customer Care's response, May 2, 2019
Verified Support
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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    +91 12 0307 5075
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    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
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