[Resolved] Kent RO — kent ro plant

Ravikumar Nayagam

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600040

I have purchased kent ro plant on feb 2017.
Within one year i had problems twice. On nov 2017, it did not work.
They asked me to change all filters. I spent rs 1800.
Again on this april 9th, it did not work. They asked us to change the filter.
I spent rs 1300.

With in 17 days of the service, the tank is over flowing.
Service person demand money for service (With in 17 days) and also says it could be sensor or motor problem.

What at horrible product and service. Can some one help?
(My phone [protected])

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May 28, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

Kent RO Customer Care's response Dear Sir,

We are sorry for the unpleasant experience you had.Please call our helpline number +91-[protected]. Alternatively, you may also provide your contact details at [protected]@kent.co.in or via private message. We'll connect with you soon.

Warm Regards,
Team Kent

Verified Support

Apr 27, 2018

Kent RO Customer Care's response Dear Sir,

Please ignore our previous reply.
We are sorry for the unpleasant experience you had. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

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Comments

Vipin19785

from Jaipur, Rajasthan

Worst service. After we got Kent Auro we had multiple services and no one asked for paper as I was showing them warranty on Kent App. Suddenly one day the technician refused to service and said he wants papers. I called customer service and they confirmed that my machine is under warranty. EVen then my machine was not serviced.

Also before that the technician misguided that warranty is valid for 11 months 15 days and I have to pay Rs 4000 for filters. If I did not decide to call customer service at that pt, he would have charged me Rs. 4000 for filters!!

Now due to all these issues, my machine has moved out of warranty. Ridiculous service, why do you even have app if your technician does not believe the app and do not service.