[Resolved]  Kent RO — kent ro prime tc

Address:	Pune, Maharashtra, 422101
Website:	www.kent.co.in/customer-care-service

I am using kent ro prime tc model since 3 years now. Last time when i had raised a routine service request with kent customer support, they sent technician from one of their authorized agency named 'quick services'. He suggested us to take amc which we also thought would be an good idea, but it seemed to be an worse idea to take. The quick services agency numbers mentioned in the bill/amc certifcate are not working. Since 2 days we are raising request and asking the support to assign it to quick services as we have amc with them, and we are not getting and help/support for such small thing. Everytime, they are assigning it some other agencies and they are calling and saying that they would charge us as amc is not with them.

After calling multiple times, kent support says cancel the request and raise a new one and ask the customer support agent to assign it to quick services agency.

I don't get this, i am asking simple request to kent customer support for assigning the request to quick services but they are not doing it.

If for such reason kent support is taking more than 2 days just to assign then this is not a good service to customer instead this is harassment.

We feel cheated. I am worried if the quick services is shut down permanently or was a fraud agency, but they were introduced to us by kent customer support as authorized dealers, so its kent responsibility to provide support from any other agency if needed.

Regards,
Shirish kamalapurkar