[Resolved]  Kent RO — kent ro to service: case id [protected]

Address:Pune, Maharashtra, 411021
Website:Kent

We have raised service request on 31st may through application n requested for technician visit by 10 am as we are not available after that. Till now no one visited nor the service been provided and today i. E 6th june our request is cancelled... We called customer service on 4th june n reraised complaint again technician not visiting n customer care guy informed us that technician had updated the comment stating customer requested to visit at 9am which was never the case... Very poor service and dealer sending der technician is never bothered to check whether service is provided or not and whether technician visited n attended the complaints or not...

Request to take action and provide the service on priority and take care of dealers who are mishandling the cases and spoiling the brand of kent.

We have again raised request of service as our previous request is cancelled without any service... New case id is
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Jul 7, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
Kent RO Customer Care's response
Dear Sir,

we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent
Complaint comments 

Comments

Need a technician to visit at my place to check in machine. Kindly send technician on 9th June at 1000AM at D 1506, PBEL City, Hyderabad - 500091.

Kindly treat this important.

Regards,

Magan Khera
[protected]

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