[Resolved] Kent RO — kent service provider - raindrop services

kANCHANA PRASAD

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560093

I took an amc with raindrops. The engineer services the product, and when he left, we realised the ro was leaking. We called the engineer multiple times and also the customer care desk for almost one month.. But no one came to correct it. Its been six months now and the ro is still leaking, we have also not got a call for the 6 month free service. When we call the customer care, no one picks up. Very bad service

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Mar 7, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2019

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible and our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Feb 04, 2019

Kent RO Customer Care's response Dear Ma'am,

As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards
Team Kent