Address: | Bangalore, Karnataka, 560068 |
Hello,
I purchased a kent sterling+ (S/l no: kr[protected]) on 05/10/2018. They came and installed it and we made the payment of rs.20000 on the same date.
From that day evening onwards, the purifier started leaking. We immediately informed them and the next day, i. E., on saturday, a guy came and fixed it. Again after he left, it started leaking. When we called him, he told he will come on the next day, sunday, morning 10am. On sunday, another guy came and tried to fix it saying there is some loose connection. Again it started leaking and the guy had to come back within 5 mins of leaving from here. Atlast, he told me everything is rectified and there will be no more problems. But in the evening, again there is leakage. Our modular kitchen cabinet is getting damaged because of this water leakage.
From today morning, i am calling the dealer and till now, they have not send someone. My dealer is universal pure water solutions, begur. When i called the kent customer care, they told me they cant do anything and i will have to contact the dealer.
Very bad service from kent. I am utterly dissatisfied.
Regards
Remya Was this information helpful? |
I have been regular request to replace same but not care my request and send service engineer to repair it. I have already pay frequently money to replace of parts. Due to heavy leakage all my faulty product all my wooden work has been damaged. I have already loose huge money due to that.
Please do not purchase the product the product is totally faulty product
Sudip Chattopadhyay
M-[protected]
Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.
Regards,
Team Kent