[Resolved]  Kent RO — kent sterling+ water purifier leakage

Address:Bangalore, Karnataka, 560068

Hello,

I purchased a kent sterling+ (S/l no: kr[protected]) on 05/10/2018. They came and installed it and we made the payment of rs.20000 on the same date.

From that day evening onwards, the purifier started leaking. We immediately informed them and the next day, i. E., on saturday, a guy came and fixed it. Again after he left, it started leaking. When we called him, he told he will come on the next day, sunday, morning 10am. On sunday, another guy came and tried to fix it saying there is some loose connection. Again it started leaking and the guy had to come back within 5 mins of leaving from here. Atlast, he told me everything is rectified and there will be no more problems. But in the evening, again there is leakage. Our modular kitchen cabinet is getting damaged because of this water leakage.

From today morning, i am calling the dealer and till now, they have not send someone. My dealer is universal pure water solutions, begur. When i called the kent customer care, they told me they cant do anything and i will have to contact the dealer.

Very bad service from kent. I am utterly dissatisfied.

Regards
Remya
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Nov 10, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2018
Kent RO Customer Care's response
Dear Madam,

As per your telephonic confirmation that your concerns have been addressed & the issue is resolved now. Thank you for your support. Please feel free to contact us in case you need any further assistance

Warm Regards,
Team Kent
Complaint comments 

Comments

I was purchase Kent Sterling+ Mineral RO on 23.07.2018 and installed on 26.07.2018 against inv no: KR[protected], product code" 11053 but facing leakage problem from 2nd day of installation. within this ten months at least 20 times service engineer came to repair same but not resolved. after every alternate seven to ten days the leakage problem has persist.

I have been regular request to replace same but not care my request and send service engineer to repair it. I have already pay frequently money to replace of parts. Due to heavy leakage all my faulty product all my wooden work has been damaged. I have already loose huge money due to that.
Please do not purchase the product the product is totally faulty product

Sudip Chattopadhyay
M-[protected]
Kent RO Customer Care's response, May 25, 2019
Verified Support
Dear Sir,

Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent
Kent RO Customer Care's response, May 26, 2019
Verified Support
Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent

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