[Resolved] Kent RO — kent superb in warranty, but company not taking responsibility

Uttam Chouhan

from Vinukonda, Andhra Pradesh

Address:	Krishna, Andhra Pradesh, 520003
Website:	[email protected]

On 18th august 2017, i purchase kent superb water purifier, but the product was
Faulty, hence asking for replacement of the product, company approved my request after 2 months. Replacement arranged without any documents. When i asked for warranty card they simply told that the warranty card given previously
Is same for this product also.in that time actually i dont know that every product having different product id. From 20th august 2018, the product not working properly, display also not working, i think the company arrange replacement with a faulty product hence they have not given any documents related to the product. The product was not registered till last month, now actually having in warranty, but the authority simply telling me that the product is out of warranty. If the given product in use from15th october 2017, then how it is out of warranty. The company should be taken responsibility about the product and treat as in warranty,

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Nov 10, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

Kent RO Customer Care's response Dear Sir,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent

Oct 22, 2018

Updated by Uttam Chouhan 12 days over, but authority not responding, the display of the product not working, sometimes it on but product information not displaying, hence I request to the authorities to arrange repair as soon as possible.