[Resolved]  Kent RO — kent superstar ro

Hi,

Kindly update the status. If you are unable to provide service then we can look for local technician.

Kindly treat this mail as final remainder for below issue in trail mail. No further communication will be done regarding the same.

We would file this as the same is effecting your customer service.

On sat, apr 21, 2018 at 18:29, dhanesh. M
Wrote:
Hi,

This is for your information that below issue is still not closed as on 21/04/2018 6.30pm and no action has been taken by youbafter repeated contact over phone and email.

Highly disappointed with your service other vendors are giving high support for their machines.

I have purchased the product this month and
Your sevices are so bad.

Thanks and regards,
Dhanesh

On fri, apr 20, 2018 at 8:20, dhanesh. M
Wrote:
Hi,

The below complaint number is showing as closed kindly update.

On thu, apr 19, 2018 at 16:45, kent customer care
Wrote:
Dear sir,
Regret the inconvenience. Your complaint number is[protected]. Relevant team will contact you shortly.
Please call us on +[protected] for further details.

Thanks & regards,
Customer care team.

Kent ro systems limited
Call us: +[protected].
You can use our customer portal (http://customer.kent.co.in) to register a service request online.

You can also download kent service app for android mobile phones from http://www.kent.co.in/customerapp.
_
From: dhanesh. M
Sent: thursday, april 19, 2018 4:25 pm
To: kent customer care
Subject: re: kent superstar installation

Hi,

Fyi. The engineer came with out tool (Shoe spanner) to fix the unit. Since we had the sme at home gave it. On goin back engineer has taken the same along with him.

Called the engineer mr. Yasar more than 5 times to return the tool. Till now not returned kindly do the needful.

On thu, apr 19, 2018 at 12:28, kent customer care
Wrote:
Dear sir,
Regret the inconvenience. Your complaint number is[protected]. Relevant team will contact you shortly.
Please call us on +[protected] for further details.

Thanks & regards,
Customer care team.

Kent ro systems limited
Call us: +[protected].
You can use our customer portal (http://customer.kent.co.in) to register a service request online.

You can also download kent service app for android mobile phones from http://www.kent.co.in/customerapp.
_

From: dhanesh. M
Sent: wednesday, april 18, 2018 9:53 pm
To: kent customer care
Subject: reg: kent superstar installation

Hi,

This is regarding kent superstar installation done on 16-04-18. My registered number is [protected].

I am not at all satisfied with your installation. Engineer has fixed the same too near to wash basin hence we cant use the basin. There was plenty of space available for fixing above it. Pfa.

Also the inlet hose is cut and given back which now made the unit to move up due to short inlet hose length.

Kindly realign engineer with inlet hose to refix same.

Thanks and regards,
Dhanesh