Purchased a Kent electric glass kettle on 13th June 2020 and the product stopped working by November 2020.
Raised for service request as the product is under warranty. The service guy took the product and returned it back after 18days stating the replacement part is not available.
Then spoke to the customer service again and a senior offcial enquired about the issue with the area manager and stated to me that I will receive a new kettle by the last week of December 2020 as they don't have a new spare part to repair the kettle.
Now it is Jan 2021 and I haven't received any update.
More things to highlight here,
1. There is no proper guidelines and response from Customer Care, at some point, need to think about who is the customer here, since those ppl shout at us and they never ready listen with our concern and what happened.
2. For this incident, we have raised 4 tickets, all 4 have been closed without resolving, Not sure what the Top/Middle management of the Customer Case section is doing? For this also a guy from CC informed, that is Kent Policy once the ticket is raised, whether the solution is resolved or not, it will be auto closed within 4 days. This is what happened in my case also.
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3. Really very much annoyed with the customer's care ppl, since they not keep up their promise in the call, since we have called more than 15 times, everyone says something and contradict each other.
4. Not sure will I do recommend KENT products to others.
5. I got my final solution, I have dropped off Kent and brought Kettle from another brand.
6. wishing Kent Management should take care of customers in near future. Since we customers are looking out for service from ur end, that is the reason we buying the product, at least going further try to respect the customers.
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