[Resolved]  Kent RO — Loss incurred due to poor service in kent water purifier grand plus zww mro

Address:

Akshaya enterprises , Kent Authorized Dealer , Trichy

Product Id : KR[protected]

I bought the above product on 21.11.2021 and warranty ended on 22.11.2022. But the regular maintenance for every 3 months was never done. Instead a tech came in Nov 2022 voluntarily and changed some crystal balls and collected money for that.

On Dec 30: Beep sounds came from the product continuously and stopped yielding water. I called up Akshaya Enterprises, Trichy on phone number [protected] at 11.07 am to attend to the problem.

On Dec 31: I raised a service request on the Kent app (Case ID:[protected] and tech turned up at 11.00 am

On his arrival without testing anything he said all filters costing around Rs 5435 should be replaced and I agreed to that. But even after changing the filters, the beep sound did not stop. Then he sought advice from his superior and changed an electrical board worth Rs 1000 which resulted in stopping the beep sound.
I strongly believe that the beep sound was due to the electrical board issue and not the filters. Just after a year’s usage how can all filters fail? In just a year, almost every internal part has been replaced.

I incurred a loss of Rs 6435 because the Kent Service team did not do regular maintenance right after the purchase of the product. As a customer, I am very disappointed with the incompetency of the tech who failed to diagnose properly and the irresponsible attitude of the people concerned. I strongly believe that there was no need to change the filters if he would have just changed the electrical board.

I kindly request you review my case and grant me the proper compensation.

Desirable solutions are either the product should be taken back or replaced even though the warranty period is over by 40 days or a refund of Rs 6435 is to be initiated because no one turned up for anything after the sale of the product for one year.

Attachments:
1. Product bill
2. Warranty card
3. latest Bill on Dec 31 for changing all filters and electric board
4. Service History